Quality Question Bank
for Exam preparation

Q2. Which of the following statements about the cost of quality are true?

1. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
2. Quality control programs should only be implemented when the costs of quality is low
3. A and B
4. A and C
5. The cost of quality is the expense of nonconformance to requirements and specifications

Q3. Crosby’s approach to management is

1. ISO
2. A problem that can never be solved
3. Absolutes of Quality Management
4. Interim Management

Q4. The key process input variables (KPIV) and key process output variables are developed during the ______________ phase.

1. Define
2. Analyze
3. Measure
4. Improve

Q5. Two factors are said to be orthogonal when:

1. they are correlated, that is, they cannot vary independently
2. there are equal numbers of participants in all groups
3. they are uncorrelated, that is, they vary independently
4. there is a single control group, with which all the other groups can be compared

Q6. An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance

1. Control Chart
2. Six Sigma
3. Cause and Effect Diagram
4. Benchmarking

Q7. Which ISO standard provides guidelines for codes of conduct for organisations, including guidance to an organisation in determining that its customer satisfaction provisions meet customer needs and expectations?

1. ISO 10007 Quality management systems
2. ISO 10012 Measurement management systems
3. ISO 10001 Quality management
4. ISO 10005 Quality management systems

Q8. The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

1. Quality Assurance
2. Quality Control
3. Quality Planning
4. Quality Review

Q9. The primary responsibility for establishing design and test specifications should rest with

1. manufacturing
2. senior management
3. procurement or purchasing
4. engineering
5. quality control

Q10. What is the purpose of ISO 9000:2015?

1. Explains the fundamental concepts, principles and vocabulary of quality management
2. Provides guidance on the application of ISO 9001:2015
3. Provides guidance on how to achieve sustained success by a quality management approach
4. An international standard which acts as a model for quality assurance